The day after this whole fiasco, I got a call from Waleed. He said that everyone was planning on going to Jordan and I was like, excellent! I can use my Jazeera credit to go!
Since I had the two tickets, I was just going to use one of those tickets to go to Jordan and the other ticket to go somewhere else. Maybe Dubai, as a way to relax. I went online to make the changes. The difference in cost was 67KD. Which is… kind of a lot of money. Basically, I’d be spending about $400 to go to Amman, Jordan which is a 3 hour flight away and would ordinarily cost… well, not that much.
So I got the idea to use one of the tickets to GO to Jordan, and the other ticket to come BACK from Jordan.
But I couldn’t do this online.
Which meant I had to call Jazeera.
Which I am sure they were absolutely thrilled about.
When I called and explained the situation, they didn’t understand me at first. I had to break it down.
Me: Okay so I have two tickets, okay?
Incompetent Person #3: Okay.
Me: And I want to use ONE of these tickets to go to Amman.
Incompetent Person #3: Okay.
Me: And I want to use the OTHER ticket to come BACK from Amman.
Incompetent Person #3: Okay.
Me: (pause) … So, can we do that?
Incompetent Person #3: Umm… I think so?
Me: (ready to scream)
We finally got on the same page, and figured out that yes, it is indeed possible to do that. So we got the process down. As I waited, he started asking me questions. Where was I from? Oh, I’m Kuwaiti? But I don’t speak Arabic? Why?
Dude, here’s the thing. First of all, those are super nosey questions to ask someone who you are speaking to on the phone as a customer service representative. Second of all, this is my fourth time dealing with you and your stupid staff about the same itinerary, so…just… stop asking me the questions.
We finally get my tickets taken care of, and he told me that I owe Jazeera 30KD for the difference in cost (which is a hell of a lot better than the initial 67KD I was asked to spend). I tell him I’m willing to pay over the phone.
Incompetent Person #3: Oh, no no, you can just go to the airport.
Me: What?Incompetent Person #3: Yes, the airport. You can pay there.
Me: I don’t have TIME to go to the AIRPORT. I can’t just pay over the phone?
Incompetent Person #3: You can.
Me: So the problem is…?
Incompetent Person #3: But it will be easier to go to the airport.
Me: I don’t have time to go to the airport.
Incompetent Person #3: You have a week to pay for the tickets…
Me: I have a JOB! I don’t have TIME to go to the airport! Can I just pay over the phone? Why is this so hard!?
After several back-and-forths such as that, he relentented and let me pay over the phone. Which took a good fifteen minutes, but whatever. I now hold in my hands tickets to Amman, Jordan.
It took two days to get it taken care of. But I have it.
I’m sure I will have more complaints once I actually get on board the plane, so let’s see how that goes. Be prepared, kids.
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3 comments:
your writing makes me happy, deena. it's like you're right here, with your gesticulations, intonations of irritation, perhaps a few widenings or rollings of the eyes, bitching about stupid people. just like old times :) i hate incompetent people. fortunately i haven't run into any since leaving my job :) keep writing, mama!
Hate to break this to you but you could have gotten return tickets to Jordan for KD 30 at www.rj.com
loll i realized there are too many stupid in the world and 90% of them have a job which requires them to answer a phone =D
and i hate hate hate stupid ppl with such jobs because you cant punch a person through a phone call =(
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